By accepting a commission slot you agree to these terms and agree that you have read and understand all of the terms of service listed here.

⦁The order's material deposit will generally be 30% of the order’s full total. This does not necessarily have to be paid all in one payment, a plan can be agreed upon, however construction will not be started until deposit is paid.

Once construction starts, deposit is non-refundable. It will be used to pay for material costs and so cannot be returned. Some materials such as fabric may be shipped to the canceller at their own expense.

⦁Otherworld Creatures cannot make any pieces based on a copyrighted character without permission from the owner of the character, this both applies to licensed characters belonging to companies, and characters belonging to other individuals.  When you present your references you are confirming that the character you’re presenting is either belonging to you, or being used with permission from the copyright holder, and any infringement of copyright will be the responsibility of the commissioner.

⦁The customer is responsible for covering any postage costs/tax/customs fees relating to shipping the commission items. Proof of shipping will be shown when it is dispatched. Large orders are dispatched by courier with full insurance as standard.

⦁The customer able to request updates and WIP photographs at any time, however please allow a few days for a full update.  Otherworld Creatures will provide regular updates for approval at each stage of the work.

⦁The customer is at liberty to cancel a commission at any time. However  if construction has commenced the deposit shall not be refundable.  If the customers ends the commission and accepts a refund after construction, the goods will be altered to reflect a different character, and re-sold.  Otherworld Creatures will not sell goods that reflect a customer's intellectual property to another buyer.

⦁Otherworld Creatures  is at liberty to decline a commission if it's feIt that it cannot be undertaken it to a satisfactory level of quality, if the commission queue is full, if the subject matter is not something Otherworld Creatures able to recreate. 

If a comission cancellation is initiated by Otherworld Creatures, then the customer is entitled to a full and complete refund.

⦁Any commissioners must be over eighteen years of age. Those under eighteen years need to commission through a parent or guardian who agrees to the terms of service.

⦁Otherworld Creatures commission items are not toys, and should not be treated as such or given to small children as they have small parts, are breakable, and do not conform to the same standards that a toy would.

Liability

Otherworld Creatures are not responsible and accept no liability for any injuries sustained whilst wearing an Otherworld Creatures costume item. Customers are encouraged to use  their best judgement and to not overexert themselves in costume and be conscious of heat and the potentially fragile components within some items when using them.  Whilst items are built with durability in mind, they are not stunt items and cannot withstand heavy damage. Items are built with the understanding that wearers will accept the limitations certain costume items bring and adjust their actions accordingly to factor that.

Please keep in mind that no Otherworld Creatures costume item should be used as protective clothing.